Service Excellence in Hospitality & Tourism Award

Greater KW Chamber 2023 Business Excellence Awards | Greater Kitchener-Waterloo Chamber of Commerce


Awarded to an outstanding business or organization that has demonstrated a commitment to providing top-quality customer service and guest experience in hospitality, tourism, and/or the entertainment industry. This business may have:
• Been in operation for a minimum of two consecutive years (as of October 30, 2022)
• Exceeded customer expectations in the hospitality and service industry, and offers a superior-quality product or service
• Been a key player in increasing awareness of the Greater KW area
• Demonstrated measurable success
• Made exceptional contributions by promoting community betterment

Criterion Weight
Promote hospitality/tourism and increase awareness of Waterloo Region. 20.0%
Customer testimonial, that exemplifies service excellence. 20.0%
Measurable success in the hospitality/tourism industry. 20.0%
Supported the Chamber's Vision, Mission, and Goals. 20.0%
Overall rating based on entirety of submission kit. 20.0%